1. Introduction
Terra Energi Ltd T/A Powergy (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website https://powergy.co.uk, contact us, or use our services.
2. Information We Collect
We may collect and process the following personal data:
- Contact Information: Name, email address, phone number, and postal address.
- Technical Data: IP address, browser type, operating system, and browsing behaviour on our website.
- Marketing Preferences: Your choices regarding receiving marketing communications from us.
- Transaction Data: Details about payments to and from you and other details of products and services you have purchased from us.
3. How We Use Your Information
We use your personal data to:
- Provide and manage our products and services.
- Process transactions and send related information.
- Respond to your enquiries and provide customer support.
- Send you marketing communications, if you have opted in.
- Improve our website and services through analysis and research.
4. Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Consent: Where you have given clear consent for us to process your personal data for a specific purpose.
- Contractual Necessity: Processing necessary for the performance of a contract with you.
- Legal Obligation: Processing necessary for compliance with a legal obligation.
- Legitimate Interests: Processing necessary for our legitimate interests, provided your interests and fundamental rights do not override those interests.
5. Data Sharing
We may share your personal data with:
- Service Providers: Third parties who provide services on our behalf, such as payment processing and IT support.
- Regulatory Authorities: If required by law or to protect our rights.
- Business Transfers: In connection with any merger, sale of company assets, or acquisition.
6. International Data Transfers
If we transfer your personal data outside the UK or European Economic Area (EEA), we ensure appropriate safeguards are in place to protect your data, such as standard contractual clauses approved by the UK Information Commissioner’s Office (ICO).
7. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.
8. Your Rights
Under data protection laws, you have rights including:
- Access to your personal data.
- Correction of inaccurate data.
- Erasure of your data.
- Restriction of processing.
- Objection to processing.
- Data portability.
To exercise any of these rights, please contact us at hello@powergy.co.uk.
9. Cookies
Our website uses cookies to enhance user experience. For detailed information on the cookies we use and the purposes for which we use them, please refer to our Cookie Policy.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact:
Data Protection Officer
Terra Energi Ltd T/A Powergy
Unit E5, J31 Business Park,
Motherwell Way,
West Thurrock,
Essex,
RM20 3XD
Email: support@powergy.co.uk
Phone: 03300 501412
11. Complaints
If you are not satisfied with our response to your concerns, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Website: https://ico.org.uk
Helpline: 0303 123 1113