Once your system is running, you will mostly see it through an app on your phone: the Tesla app for Powerwall, or mySigen for SigenStor. This guide covers what the app shows you, what you can change, and what we set up for you at handover.
What you can see
Both apps show energy moving around your home as it happens: what your panels are generating, how full the battery is, what the house is using, and what is coming from or going to the grid. You can also look back over days, months and years to see how much of your own energy you used and how much you exported.
What you can change
- Backup reserve. If you have backup fitted, how much charge the battery keeps back for a power cut. Raise it before a storm; lower it to use more of the battery day to day.
- How the battery behaves. Whether it concentrates on using your own solar, or follows a time-of-use tariff to charge cheaply and avoid peak rates.
- Your tariff. So the system knows when electricity is cheap and when it is expensive.
Tesla app or mySigen?
The Tesla app is built around simplicity, and if you drive a Tesla, the car and the Powerwall sit side by side in the same app. mySigen goes further into settings and tariffs, and runs the whole SigenStor system, including Sigenergy’s EV charger if you have one. Our comparison guide covers the systems behind the apps.
What we set up at handover
We set the app up on your phone with you, connect it to your system and walk you through the settings that matter for your home and tariff, so you are not left to work it out alone.
Monitoring and support
With your permission, our support team can see your system’s health remotely. Many issues can be diagnosed, and often resolved, without a visit. If anything in the app looks unexpected, contact us at support@powergy.co.uk.
Want to go further? Our Home Assistant guide covers bringing your system into a wider smart home. Or, to see an app before you decide, ask us for a demo.
This guide is general information, not advice for your specific property. Every Powergy proposal is modelled on your actual roof, usage and tariff.